Privacy Policy

We may collect the following information about you:

Information you give to us

You may give us information about you by filling in a form, contacting us by phone or e-mail or in person.

The information you give us depends on the reason for you contacting us, but may include your name, job title, address, e-mail address and phone number and financial and debit/credit card information.

Information we collect about you

We use cookies to automatically collect information about individuals who visit our website.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

The Old Inn uses cookies to:

• Improve the performance of this website on your device.
• Site survey: keep track of which browser has or has not seen the survey notification.

These cookies are stored only in the browser and are not accessed by or shared with any other service or third party.

You have the option to opt-in or opt-out of receiving cookies

Users who opt-in will continue to let the browser store the aforementioned cookies.

Users who opt-out will have the browser delete all the cookies stored under the cbi.org.uk domain.

To opt out of the cookies policy now contact SIMON@STARLINGHM.COM. If you change your mind, you can always opt in again by contacting SIMON@STARLINGHM.COM.

Information The Old Inn receives from other sources

We work closely with other organisations, such as other trade bodies, Government Departments and Agencies and exhibition organisers and we may receive information about you from them. For example, we may be given your contact details by our primary contact at your trade organisation, if they think that you would benefit from getting involved with The Old Inn or benefit from engaging in our activities.

The categories of information we receive from these sources may include your name, address, e-mail address and phone number.

We may also collect information about you from publicly available sources, such as media reports, in order to better understand the people who we interact with.

Use of your information

We need to obtain, store and use information about you for legitimate business purposes – namely so that you can enjoy and benefit from our services.  We may use information we hold about you in the following ways:

• to confirm your identity
• to administer the membership of your company/organisation
• to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on ‘Contacting you’ for more information about this)
• to update and correct our membership records
• to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services
• to develop, test and improve our systems
• to notify you about changes to our services
• to ensure the content of our website is presented in the most effective manner for you and for your computer
• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer

We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive).

Contacting you

An important part of our work is communicating with our community, telling them about our activities and how we are supporting their interests, and seeking their views on current issues.  To do so, we use personal information to keep in touch with individuals within our member organisations, as well as partners and other individuals.

We will use the contact information you have given us to send you important information.  This may be by post, email or telephone.

We may also use the information we hold about you in order to provide you with information about other products or services we feel may interest you.

We believe that our communications are both in our legitimate interests, to raise awareness of our work and promote our services, and in your interests.  However, you do have the right to ask us to stop sending you marketing communications.  If you would like to stop receiving these, please visit the preferences centre or contact simon@starlinghm.com to update your preferences.

Sharing your information

We may share your information with selected third parties including:

• Government departments and agencies, exhibition organisers, other trade bodies and Associate Members. Event venues, attendees, speakers, sponsors and organisers contracted by The Old Inn
• Online service providers such as event booking systems, marketing systems and survey tools
• The Old Inn external finance team
• We may also share your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety of our customers, or others.

The Old Inn’s legal basis for collecting, holding and using your information

Data protection law sets the lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information.  For the The Old Inn, these are:

• For the purposes of our own legitimate interests. We believe that we have a legitimate interest in being able to provide our services to our member organisations and to represent our members and the interests of businesses in the UK. As set out in this notice, this sometimes requires us to collect and use personal information about individuals. We only use this legal basis where these interests are not overridden by your interests and fundamental rights or and freedoms.
• Where we have entered into a contract with you. In these circumstances, we may need to process your personal information in order to fulfil the contract. For example, this may apply if you book to attend one of our events.
• Where we are under a legal obligation to process personal information. For instance, we are required to collect certain information in accordance with our obligations under equalities legislation.
• Sometimes, we will ask you for your agreement to process your personal information. This is particularly the case when we wish to collect or use any special categories of personal information (see below).

Data protection law recognises certain “special categories” of personal information, which include information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person’s sex life or sexual orientation.

These special categories are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so.  For example, you may choose to tell us about your health condition before attending one of our events, or your political opinions as part of a campaign.  We will only use this information for the particular event or campaign and not for any other purposes.

Security and storage of your personal information

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We will generally keep personal information about you no longer than is needed for us to carry out the functions described in section 2 of this notice. For example:

• We will usually delete personal information that we collect related to our events after three months. However, we may retain some information (such as attendance records) for longer where it is in our legitimate interests to do so.
• We will keep personal information held as part of our membership records for the duration of that organisation’s membership. At the end of the membership, we will delete the majority of records and only retain the minimum information necessary to deal with any future issues.

Your rights

You have the right to request from us access to your own personal information. This is sometimes known as a ‘subject access request’.

You also have the right to ask us not to process your personal data for direct marketing purposes.

You can exercise this right by contacting simon@starlinghm.com, by following the links at the bottom of this privacy policy, or by following the link included in each communication you receive from The Old Inn.

From 25 November 2023, you have additional rights to request from us:

• That any inaccurate information we hold about you is corrected
• That your information is deleted
• That we stop using your personal information for certain purposes
• That your information is provided to you in a portable format
• That decisions about you are not made by wholly automated means

Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request.  We will tell you if this is the case.

If you choose to make a request to us, we will aim to respond to you within one month.  We will not charge a fee for dealing with your request.

If you are dissatisfied with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact our Data Protection Officer and we will try to resolve any issues you may have.

You also have the right to complain to the Information Commissioner’s Office, which is the statutory regulator for data protection law.  Find details of how to complain to the ICO.

Specific ways we might  collect and use your data on this site

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.